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UAE Shipping Policy

This policy applies to orders delivered to the United Arab Emirates and shipped from our business in Kuwait.

Shipping Origin

All UAE orders are prepared and dispatched from Kuwait.

Delivery times shown on our website are estimates only. Delays may occur because of courier operations, customs clearance, public holidays, weather, security procedures or other events outside our control.

Shipping Charges

The customer is responsible for the shipping fee shown at checkout.

Any additional courier, remote-area, re-delivery, storage, handling, customs, import or government charges are the responsibility of the customer unless we confirm otherwise in writing.

Customs, Duties and Taxes

Orders shipped from Kuwait to the United Arab Emirates may be subject to customs duties, import taxes, VAT, clearance fees or other charges imposed by UAE authorities, customs agents or the delivery company.

All such charges must be paid by the customer. These charges are not included in the product price or shipping fee unless clearly stated at checkout.

Smack Touch Hijab does not control or determine customs charges and cannot guarantee the amount that may be collected.

Customer Responsibility

The customer must provide a complete and accurate delivery address, active mobile number, correct email address and any identification or documents required for delivery or customs clearance.

The customer must respond to the courier or customs authority and pay all required charges within the time allowed.

Any delay, storage charge, return charge, disposal charge or other cost caused by incorrect details, non-response, refusal to pay duties or failure to receive the shipment will be borne by the customer.

Failed, Refused or Unclaimed Delivery

If the customer refuses the shipment, does not pay customs duties or taxes, does not provide required documents, cannot be contacted, provides an incorrect address or fails to collect or receive the parcel, the shipment may be returned, held, abandoned, destroyed or disposed of by the courier or customs authority.

If the shipment is returned to Kuwait, all return shipping, customs, storage, handling and related costs will be deducted from any amount that may otherwise be refundable.

If the shipment is destroyed, abandoned or disposed of because the customer did not complete delivery or customs requirements, no refund will be issued.

Original shipping fees, customs duties, taxes, courier charges, storage charges, destruction fees and return costs are non-refundable.

Risk After Dispatch

Once the order has been handed to the courier, delivery is managed by the courier and relevant customs authorities.

Smack Touch Hijab is not responsible for delays or additional charges caused by customs, the courier, incomplete customer information, failed delivery attempts or circumstances outside our reasonable control.

Damaged, Lost or Incorrect Shipments

If your order arrives damaged, defective or incorrect, contact us immediately with your order number, clear photos or videos of the parcel, shipping label, packaging and item.

If the courier confirms that a shipment has been lost in transit, we will review the case with the courier and provide the appropriate resolution after the courier investigation is completed.