UAE Returns, Exchanges & Refund Policy

This policy applies to orders delivered to the United Arab Emirates. As Smack Touch Hijab operates from Kuwait and our return facility is located in Kuwait, we do not provide a local UAE return or exchange service.

Returns from the UAE

Customers may request a return within 15 days after receiving their order.

To be eligible for a return, the item must be:

• Unworn and unused

• Unwashed and undamaged

• Returned with all original tags attached

• Returned in its original packaging

• Accompanied by the receipt or proof of purchase

Before sending any item, please contact us at info@kuwait-hijab.com or through WhatsApp at +965 9925 8162.

Items returned without contacting us and receiving approval first will not be accepted.

Approved returns must be shipped by the customer directly to our return address in Kuwait. The customer is responsible for arranging and paying all return shipping, courier, customs and related charges.

We strongly recommend using a tracked shipping service. Smack Touch Hijab is not responsible for returned parcels that are lost, delayed, damaged or held by customs before reaching us in Kuwait.

No UAE Exchange Service

We do not offer direct exchanges, return collection or exchange delivery services within the UAE.

After an approved returned item reaches us in Kuwait and passes inspection, the customer may place a new order for their preferred item, size or colour.

Exceptions and Non-Returnable Items

We cannot accept returns for:

• Sale or clearance items

• Gift cards

• Personalised or specially ordered products

• Items that have been worn, washed or altered

• Items with stains, perfume, makeup marks or damage

• Items returned without their original tags or packaging

For hygiene reasons, opened or used personal-wear accessories cannot be returned unless they were received defective.

Defective, Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is defective, damaged or different from what you ordered, please contact us as soon as possible and provide:

• Your order number

• Clear photos or videos of the item

• Photos of the packaging and shipping label

Once the issue has been verified, we will provide a full refund for the affected item.

If we require the defective, damaged or incorrect item to be returned to Kuwait, reasonable return shipping costs approved by us in advance will also be refunded.

Damage caused after delivery through use, washing, incorrect care, alteration or normal wear is not considered a product defect.

Refunds

Once your return reaches our Kuwait address, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

For normal or change-of-mind returns, the following charges are not refundable:

• Original delivery charges

• Return shipping costs

• Customs duties

• Courier charges

• Import or handling fees

After we approve and process your refund, your bank or payment provider may require additional time to post the amount to your account.

Please contact us if you have not received an approved refund within 15 business days after our refund confirmation.

Return Address

Smack Touch Hijab
Safat Al Mubarakiya
Basement, Shop No. 16
Kuwait

All return shipments must be approved before dispatch. Please contact us for the complete courier delivery details.

Contact Us

Email: info@kuwait-hijab.com
WhatsApp: +965 9925 8162

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.